Privacy Policy
Last updated: 1 July 2025
This Privacy Policy explains how collects, uses, stores, discloses and otherwise processes personal information through the website bellqorianessadine.com (the "Website"). It applies to all visitors, reservation enquirers and other individuals who interact with the Website.
Please read this policy carefully before using the Website. By continuing to browse or submitting any form on the Website, you acknowledge that you have read and understood the practices described here.
1. Data Controller
The data controller responsible for personal information collected through the Website is:
| Legal entity | |
|---|---|
| Trading as | Bellqorianessadine Restaurant |
| Registered address | |
| Company registration number | 9429054267815 |
| GST / tax reference | 9429054267815 |
| Privacy enquiries | info@bellqorianessadine.com |
References to "we", "us" or "our" throughout this policy mean .
2. Information We Collect
We collect personal information only to the extent necessary for the purposes set out in this policy. The categories of information we may collect are described below.
2.1 Contact and Reservation Request Data
When you submit a reservation enquiry, dining request or general contact form on the Website, we collect:
- Full name
- Email address
- Telephone number (if provided)
- Preferred date, time and party size for your reservation
- Any dietary preferences or special requests you choose to share
- The content of your message or enquiry
2.2 Device and Technical Data
When you visit the Website, our web infrastructure automatically records certain technical information. This may include:
- IP address
- Browser type and version
- Operating system
- Referring URL
- Pages viewed and time spent on each page
- Date and time of your visit
- Device type (desktop, tablet or mobile)
2.3 Consent and Preference Data
If the Website presents consent banners or preference centres in connection with cookies or marketing communications, we record the choices you make, including the date, time and scope of any consent given or withdrawn.
2.4 Special-Category Personal Data
We do not actively seek or require special-category personal data. If you voluntarily include special-category personal data within a free-text field (for example, in a dietary or accessibility note), we will process that information solely to fulfil your request and will not use it for any other purpose. We retain such data only for as long as necessary to respond to your enquiry.
2.5 Age-Related Information
Our venue includes a casino area that is restricted to persons aged 18 and over in accordance with New Zealand law. The Website does not collect date-of-birth information online; age verification for casino access is conducted in person at the venue. We do not knowingly collect personal information from persons under the age of 18. If you believe a person under 18 has submitted information through the Website, please contact us at info@bellqorianessadine.com so we can delete it promptly.
4. Purposes and Legal Bases for Processing
We process personal information only where we have a lawful basis to do so under the Privacy Act 2020 (New Zealand) and, where applicable, other relevant data protection legislation. The table below summarises our processing activities.
| Purpose | Categories of data used | Legal basis |
|---|---|---|
| Responding to reservation requests and general enquiries | Contact and reservation request data | Performance of a pre-contractual step taken at your request; our legitimate interest in managing guest enquiries |
| Managing and confirming bookings | Contact and reservation request data | Performance of a contract (or pre-contractual steps) |
| Operating, securing and improving the Website | Device and technical data | Legitimate interests in maintaining a functional and secure website |
| Analysing Website performance and visitor behaviour | Device and technical data; consent and preference data | Consent (where analytics cookies are used) |
| Sending marketing communications about the Restaurant | Contact data; consent and preference data | Consent (opt-in only) |
| Complying with legal and regulatory obligations | All categories as applicable | Legal obligation |
| Establishing, exercising or defending legal claims | All categories as applicable | Legitimate interests |
| Recording and honouring consent or withdrawal preferences | Consent and preference data | Legal obligation; legitimate interests |
Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms. You may request further details of that assessment by contacting us at info@bellqorianessadine.com.
5. Recipients of Personal Information
We do not sell, rent or trade your personal information. We may share it with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate safeguards:
- Service providers and data processors: Third-party suppliers who assist us in operating the Website, delivering reservation management functionality, providing hosting and infrastructure, and carrying out analytics. These parties act only on our documented instructions and are bound by confidentiality and data-processing agreements.
- Internal staff: Members of our team who require access to personal information to respond to your enquiry or manage your reservation, including front-of-house and management personnel.
- Professional advisers: Lawyers, accountants, auditors and insurers where necessary for the provision of their services, each of whom is bound by professional secrecy or equivalent obligations.
- Regulatory and law-enforcement authorities: Government agencies, courts or other public bodies where we are required or permitted to do so by applicable law, or where disclosure is necessary to protect the rights, property or safety of any person.
- Business successors: In the event of a merger, acquisition, restructuring or sale of all or part of our business, personal information may be transferred to the relevant successor entity, subject to this policy or an equivalent level of protection.
6. International Transfers of Personal Information
Our primary operations are based in New Zealand and we endeavour to store personal information on servers located within New Zealand or in countries that the New Zealand Privacy Commissioner recognises as providing comparable privacy protections.
Where a third-party service provider processes personal information outside New Zealand, we take steps to ensure that appropriate safeguards are in place. These safeguards may include:
- Entering into data transfer agreements that impose obligations equivalent to those required under the Privacy Act 2020;
- Relying on the recipient country's recognised comparable privacy framework; or
- Obtaining your express consent to the transfer where no other safeguard is available.
You may request details of the safeguards applicable to any specific transfer by contacting us at info@bellqorianessadine.com.
7. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, to resolve disputes and to enforce our agreements. The indicative retention periods below apply to data collected through the Website.
| Category of data | Indicative retention period |
|---|---|
| Reservation request and enquiry records (confirmed bookings) | 7 years from the date of the relevant dining event, to support accounting and legal obligations |
| Reservation request and enquiry records (unanswered or declined) | 12 months from submission, unless an earlier deletion request is received |
| Marketing communications consent records | Duration of consent plus 3 years after withdrawal or last interaction, to demonstrate compliance |
| Device and technical log data | Up to 12 months from collection, subject to aggregation or anonymisation |
| Cookie consent records | 12 months from the date consent was recorded, or until a new consent preference is registered |
| Special-category personal data (voluntarily submitted) | Deleted or anonymised as soon as the specific purpose for which it was submitted has been fulfilled |
When retention periods expire, personal information is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
8. Security of Personal Information
We implement appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures take into account the nature of the information, the risks presented by its processing and the state of current industry practice.
Such measures include, but are not limited to:
- Encryption of data in transit using industry-standard protocols;
- Access controls that limit staff access to personal information on a strict need-to-know basis;
- Regular review and testing of our security arrangements;
- Staff training on data protection obligations and information security; and
- Contractual security requirements imposed on all third-party processors.
While we take these measures seriously, no transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at info@bellqorianessadine.com.
9. Your Privacy Rights
Under the Privacy Act 2020 (New Zealand) and other applicable law, you have a number of rights in relation to your personal information. A summary of these rights is set out below.
| Right | What it means |
|---|---|
| Right of access | You may request confirmation of whether we hold personal information about you and, if so, receive a copy of that information together with details of how it is processed. |
| Right to correction | You may ask us to correct personal information that is inaccurate, incomplete, misleading or not up to date. |
| Right to erasure | In certain circumstances you may ask us to delete your personal information. This right is subject to our legal and contractual obligations and to the legitimate business needs described in this policy. |
| Right to restrict processing | You may ask us to restrict how we use your personal information while a request for correction or an objection is being considered. |
| Right to object | You may object to processing that is based on legitimate interests, including profiling. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests or the processing is necessary for legal claims. |
| Right to withdraw consent | Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. |
| Right to data portability | Where processing is based on consent or contract and is carried out by automated means, you may request that we provide your personal information in a structured, commonly used and machine-readable format, or that we transmit it directly to another controller where technically feasible. |
To exercise any of these rights, please submit a written request to info@bellqorianessadine.com. We will respond within the timeframe required by applicable law, generally within 20 working days of receipt. We may ask you to verify your identity before processing your request.
We will not charge a fee for handling privacy requests unless the request is manifestly unfounded, excessive or repetitive, in which case we may charge a reasonable administrative fee or decline to respond, and we will explain our reasons for doing so.
10. Automated Decision-Making and Profiling
We do not use your personal information to make automated decisions that produce legal effects or similarly significant effects concerning you. We do not engage in profiling for such purposes through the Website.
11. Third-Party Websites and Links
The Website may contain links to third-party websites, social media platforms or other online resources. This policy applies only to the Website operated by . We are not responsible for the privacy practices of any third-party websites, and we encourage you to review their privacy policies before submitting personal information to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or Website functionality. When we make material changes, we will post the revised policy on this page and update the "Last updated" date at the top. We encourage you to review this policy periodically.
Your continued use of the Website after a revised policy has been posted constitutes your acknowledgement of the updated terms, to the extent permitted by applicable law.
13. Complaints and Supervisory Authority
If you have a concern about how we handle your personal information, we encourage you to contact us in the first instance so that we have the opportunity to address your concern directly:
Privacy Enquiries
Email: info@bellqorianessadine.com
We will acknowledge your complaint promptly and aim to resolve it within 20 working days. If you are not satisfied with our response, or if you prefer to raise your concern directly with the supervisory authority, you have the right to complain to the Office of the Privacy Commissioner of New Zealand:
- Office of the Privacy Commissioner
- PO Box 10094, The Terrace, Wellington 6143, New Zealand
- Website: www.privacy.org.nz
14. Contact Us
For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact us:
Email: info@bellqorianessadine.com
We are committed to handling your enquiry fairly, transparently and in accordance with our obligations under the Privacy Act 2020 (New Zealand).